We are committed to protecting your privacy online. We appreciate that you do not want the personal information you provide to us distributed indiscriminately and here we explain how we collect information, what we do with it and what controls you have.
INFORMATION WE MAY COLLECT FROM YOU
We may collect and process the following information about you:
- information (such as your name, email address, postal address and telephone number) that
you provide by completing forms on the App, including if you register as a user of the App,
subscribe to any service, booking any service via the App;
- in connection with an account sign-in facility, your password and log-in details;
- your preferences, which helps us provide you with more tailored offers;
- details of any transactions made by you through the App;
- communications you send to us, for example to report a problem or to submit queries,
concerns or comments regarding the App or its content;
- details of your visits to the App, the resources you access and any data you download;
information that does not directly identify you. Additionally, non-personal data means
“aggregate” and “de-personalized” information, which is data we collect about the use of NK
Emas services, from which any personally identifiable data has been removed. We may use
tools or third party analytical software to automatically collect and use certain non-personal
data that does not directly enable us to identify you. The types of non-personal data we may
collect and use include, but are not limited to: (i) device properties, including, but not limited
to IP address, Media Access Control (“MAC”) address and unique device identifier or other
device identifier (“UDID”); (ii) device software platform and firmware; (iii) mobile phone
carrier; (iv) geographical data such as post code and coarse location; (v) other non-personal
data as reasonably required by NK Emas to enhance our products and services.
- information obtained from your social networking profile, if you log-in via a social networking
You are under no obligation to provide any such information. However, if you should choose to
withhold requested information, we may not be able to provide you with certain services.
USES MADE OF YOUR INFORMATION
We will use the information you provide to:
- help us to build a profile of your preferences so we can offer you services, promos, and
merchants you might be interested with;
- enable us to process your booking and to connect you with your selected merchant and
confirms your booked slot within that merchant;
- administer your account with us;
- share with our merchants for the purposes of securing your appointment slot in the merchant
- contact you by post, phone or email when necessary to discuss the transactions entered into
by you on the App;
- audit the downloading of data from the App;
- improve the layout and/or content of the pages of the App and customise them for users;
- identify visitors to the App;
- carry out research on our users’ demographics and tracking of sales data;
- share with social networking sites at your request; and
- disclose to lawful authorities when required to do so by law.
We will also use the information you provide to us for the purposes of contacting you with information
or offers regarding upcoming events, products, services or surveys. This shall only be done with your
consent and our direct marketing policy which is explained in full below.
When you visit the App, we may automatically collect additional information about you, such as the
type of phone or operating system you use and, if you came to the website, the type of internet
browser you use and the website from which you have come to the site. Also, depending on whether
you access NK Emas on your PC or via your mobile device, we will collect your IP address (the
unique address which identifies your home computer on the internet) or the unique identifier (which
is linked to your mobile device) which are automatically recognised by our servers. You cannot be
identified solely from this information and it is only used to assist us in providing an effective service
on the App and to collect broad demographic information for aggregate use.
website transfers to your hard drive to store and sometimes track information about you. Although
they do identify a user’s device, cookies do not personally identify users. Cookies are specific to the
server that created them and cannot be accessed by other servers, which means they cannot be
used to track your movements around the internet.
We may disclose aggregate statistics about visitors to the App, customers and sales in order to
describe our services to prospective partners, advertisers, potential merchants and other reputable
third parties and for other lawful purposes, but these statistics will include no personally identifiable
We may disclose your personal information to any of our affiliates, merchants, or to our agents or
contractors who assist us in providing the services we offer through the App, processing
transactions, fulfilling requests for information, receiving and sending communications, updating
marketing lists, analysing data, providing support services or in other tasks, from time to time. Our
agents and contractors will only use your information to the extent necessary to perform their
In the event that we undergo re-organisation or are sold to a third party, you agree that any personal
information we hold about you may be transferred to that re-organised entity or third party.
We may disclose your personal information if required to do so by law or if we believe that such
action is necessary to prevent fraud or cyber crime or to protect the App or enforce the terms under
which you transact with us or enforce the rights, property or personal safety of any person.
The App may, from time to time, contain links to external sites. We are not responsible for the
privacy policies or the content of such sites.
MARKETING TO YOU
We may send you information we think you may find useful or which you have requested from us by
push notification and/or (if you provide us with your e-mail address) by email, including information
about the latest or upcoming events featured on the App, provided you have indicated that you do
not object to being contacted for these purposes and we will always give you the option to opt-out of
receiving further emails or push notifications by following the unsubscribe instructions on any
communications sent to you.
When you make an appointment booking from NK Emas, Your datas will be made accessible to the
merchants that you booked. We allow our merchants to use your data in their business report.
Additionally we may allow our merchants, and if you consent by opting-in to receive such information
and offers, other carefully selected third parties, to send you information directly which you may find
useful regarding their products and services.
YOUR LOCATION DATA
In order to get the most out of our service and to allow us to provide you with tailored offers, we need
to process your approximate location from time to time. The types of location data that will be
processed are your latitude, longitude, cell tower ID, etc. Your location data will only be processed
for as long as necessary in order for us to respond to your request for tailored offers. After this the
data will be deleted. The location data may be transferred to our merchants for the purpose of
providing you with the best offers at that time to match your preferences.
You can choose not to allow us to process your approximate location at the time you connect to the
app, or any time after that either by changing the settings on your mobile device or by contacting us
us to process your location data, we will not have enough data in order to provide you with the full
benefit of our service (e.g. a list of tailored offers matched to your approximate location).
We place great importance on the security of all personally identifiable information associated with
our users. We have security measures in place to attempt to protect against the loss, misuse and
alteration of personal information under our control. For example, our security and privacy policies
are periodically reviewed and enhanced as necessary and only authorised personnel have access to
personal information. Whilst we cannot ensure or guarantee that loss, misuse or alteration of
information will never occur, we use all reasonable efforts to prevent it.
You should bear in mind that submission of information over the internet is never entirely secure. We
cannot guarantee the security of information you submit via the App whilst it is in transit over the
internet and any such submission is at your own risk.
STORAGE OF YOUR INFORMATION
Information that you submit via the App is sent to and stored on secure servers located in the United
States and Singapore. This is necessary in order to process the information. Information submitted
by you may be transferred by us to our other offices and/or to the third parties mentioned in the
circumstances described above, which may be situated outside the United States and Singapore
and may be processed by staff operating outside those areas. By submitting information via the App,
you agree to this storing, processing and/or transfer.
You have a legal right under the Data Protection Act 1998 to a copy of all the personal information
about you held by us. On request, we will provide you with a copy of this information subject to a fee
not exceeding Rp 50.000,00-. You also have a right to correct any errors in that information. As
mentioned above, you have a right to prevent the use of your personal information for direct
NK Emas Digital Service COOKIES POLICY
When you interact with the App, we try to make that experience simple and meaningful. When you
visit our App our Web server sends a cookie to your computer or mobile device (depending on how
you access the site). Cookies are small pieces of information which are issued to your computer
when you visit a website and which store and sometimes track information about your use of the
site. A number of cookies we use last only for the duration of your web session and expire when you
close your App. These are known as session cookies. Other cookies are used to remember you
when you return to the App and will last for longer. These are known as persistent cookies.
remember that you have visited us before; this means we can identify the number of unique visitors
we receive. This allows us to make sure we have enough capacity for the number of users that we
customise elements of the promotional layout and/or content of the pages of the site; and collect
statistical information about how you use the site so that we can improve the site and learn which
parts of the website are most popular to visitors.
Some of the cookies used by our App are set by us, and some are set by third parties who are
delivering services on our behalf. For example, social networking sites.
Most web browsers automatically accept cookies but, if you prefer, you can change your browser to
prevent that or to notify you each time a cookie is set. You can also learn more about cookies by
visiting www.allaboutcookies.org which includes additional useful information on cookies and how to
block cookies using different types of browser. Please note however, that by blocking or deleting
cookies used on the site you may not be able to take full advantage of the App if you do so.
In addition to cookies, tracking Gifs may be set by us or third parties in respect of your use of the
site. Tracking Gifs are small image files within the content of our site or the body of our newsletters
so we or third parties can understand what parts of the website are visited or whether particular
content is of interest.
information you give us.
Please submit any questions, concerns or com